ATTENTION 

1. Customer is aware prior to booking the exact meeting point shown in the product or service contracted, and the company could contact the customer only relative to send specific instructions where exactly the meeting point is.

      2. You will always receive a confirmation ticket to the email provided confirming your reservation, in case you do not receive it, it may be that:

• The payment has not been formalized correctly, the reservation will not be confirmed

• The payment has been formalized correctly, the reservation is confirmed, but it has entered a wrong email, then contact us.
• The payment has been formalized correctly, the reservation is confirmed, but you don’t see it in your inbox email, then check your spam /unwanted folder.

TERMS AND CONDITIONS CONTRACTED IN THIS SALES PLATFORM

• Customers intoxicated will not be able to embark or perform any activity and booking will be canceled Without any refund.

• Customers are aware before booking about the precise meeting point in San Antonio de Portmany (Ibiza island), no refund in any case for any mistake or misunderstanding of the location and times shown in our activities also in the ticket as location.
• In the case a customer makes the same booking by mistake, we will refund the mistake partially ( 70 %) due to administration expenses and fees applied by the online payment companies, in the case the customer claim on the same day of the activity or after, will not be any refund due to these bookings were reserved and blocked for sales.
• No show, No refund in any case.
• Customers intoxicated are not allowed to embark or perform any activity, booking will be canceled and no refund will be issued.
• The trajectory of the boat and number of stops can be varied without prior notice due to safety standards, the entry to the cave needs nice sea conditions and some windy days are not possible by safety standards if THE BOAT CHANGE STOPS OR NUMBER WILL NOT BE ANY REFUND.
• Cancellation by the buyer one week before the activity will be refunded 50% to the buyer as long as they have paid in full for any product.
• Deposits are personal and NON-REFUNDABLE
• Gift Vouchers expire in 1 year and are personal and NON-REFUNDABLE
• Diving Packs expire in 1 year and are personal and NON-REFUNDABLE
• In the event that the company for any reason should cancel the activity, the client will be offered to do it another day or a full refund, in the event that the client accepts this new appointment, the terms, and conditions are the same, in the event that the client does not accept this new appointment, he will be reimbursed in full through the same payment system.
• In ALL other cases, there will be no refund.
• The buyer is aware of the requirements of each activity that are explained on this page.
• The change of the date of the reservation can be made at no cost 48 hours before t
• Customers intoxicated under the influence of any substance will not be permitted to embark on any boat and the booking will be canceled without any refund
• The company, for reasons of maritime safety, may change the route of the excursions without prior notice.
• If a client for any reason wishes to end the activity or a diving course for any reason, we will end it, without any refund.
• All divers are aware of the legal requirements that are already mentioned on the diving page
• In the medical forms for diving in all its modalities, the case of not telling the truth can incur a fatal outcome against you in case of trial.
• You have 1 year to file a civil claim for damages arising from any accident.

In case of trial, this will be held in the administration of Ibiza